Network Status.

2024-11-20 13:01:33 - 2024-11-21 10:14:29

Inspire Net mail server maintenance: Thurs 21/11/2024 2AM - 5AM

Our mail storage platform experienced a minor issue earlier today. To ensure everything continues to run smoothly, we'll be performing a pre-emptive reboot early in the morning for maintenance checks, during which our mail services will be offline. Incoming mail during this time will remain queued and should be received once services are brought back online.

2024-08-17 10:44:10 - 2024-08-19 11:24:30

There are 3 of our Core routers that are still causing some issues after the outage on Thursday. We have routed around the problems that these are causing. We are planning to implement the same fix on our routers in Pahiatua, Wellington and Feilding tomorrow morning during our maintenance windows between 2am and 4am

There will be a 5-10 min break in service for Wellington UFB customers and some MetroLAN, DSL and UFB customers routers will re-auth

2024-08-15 12:49:38 - 2024-08-16 00:58:22

Customers' internet access may not be working due to what we believe is a routing issue. Engineers are working on it right now.

UPDATE - 15/08/24 - 1.50PM Hi all. Our Network engineers are still working on resolving the issue. We believe this is affecting all Inspire Wireless services and our own Inspire Fibre connections at present. No estimated time of when this will be repaired as yet. We'll keep posting here and on our website when updates come in.

UPDATE - 15/08/24 - 3.08pm Hi All our network team has advised that while the fault still remains, the team is getting closer to pinpointing the exact issue. Still no estimated time of repair unfortunately. We'll provide another update at 4pm.

UPDATE - 15/08/24 - 4.20PM I spoke with one of our Network Engineers, and unfortunately, there are no new updates at this time. They're carefully examining our network and collaborating with some of our equipment vendors to pinpoint the cause of the issue.

From here, we'll pause on the hourly updates and only provide them when we have some solid information or an ETA. Once again we apologise for the inconvenience.

2024-08-01 09:21:30 - 2024-08-01 10:33:47

Hi everyone. Microsoft services are experiencing a global outage currently. This is affecting products such as office 365 and azure ( among others). This is a fairly wide spread issue affecting multiple ISP's. Microsoft are working on a fix and should hopefully have a resolution soon.

2024-06-18 11:56:58 - 2024-06-21 17:23:42

Hi Everyone,

One of our Wholesale Providers has informed us that they will be performing network maintenance, which will cause a service outage for UFB ( Fibre) connections in the Palmerston North area. The outage will last up to 45 minutes and will occur between:

11 PM on June 19th and 6 AM on June 20th.

Services should come back online by themselves once the work is completed. If not, try giving our router a quick reboot. If all else fails, our helpdesk will be available from 8am if you need a hand. 0800 484 363.

*** UPDATE *** The maintenance work has been completed. If you are still experiencing an outage, make sure to turn your router off and back on. Most of the time this will bring the service back online. If not, please feel free to give us a call. 0800 484 363.

2024-05-26 14:35:23 - 2024-05-27 00:29:49

Billing services will be unavailable for customers for the next few hours. Mail service may also be intermittent, but should generally work. If your mail client's services do not work, please wait a few minutes before trying again.

2024-05-13 12:51:45 - 2024-05-13 14:11:17

One of our large wireless towers in the Eketahuna area is experiencing an outage. Inspire Net Engineers are enroute to fix the issue now. At this point, we expect this to be repaired by the end of the day. Apologies for the inconvenience.

*** UPDATE 2.10PM *** We believe this to be resolved. If you are still experiencing connection issues, feel free to give us a call on 0800 484 363 ????

2024-03-01 17:05:25 - 2024-03-04 09:08:23

Hi Everyone. Our Network Team are working to resolve a fault impacting internet services to some customers in the Palmerston North area. Apologies for the inconvenience.

2024-02-26 15:45:19 - 2024-03-04 09:02:45

Hi everyone, one of our major servers that's in charge of sending emails will be going down for maintenance this Sunday (03/03/24) at 1:00AM. Services are expected to recover within half an hour.

If you experience any issues sending emails after this, feel free to give us a call on, 0800 484 363.

2024-02-01 11:31:34 - 2024-02-07 09:13:49

Hi Everyone, We're planning a quick network upgrade this Sunday (4/02/24) between 3:00 AM and 5:00 AM. There will be a short service interruption because of this. If you have trouble reconnecting afterward, a simple power cycle for your router should do the trick. If you need any assistance, feel free to reach out to us at 0800 484 363 starting from 9:00 AM on Sunday morning. We're here to help and appreciate your understanding as we work on improving our network.

2023-12-07 09:07:49 - 2023-12-07 11:10:27

Hi everyone. We have been advised that there is a Fibre outage in Woodville. If your internet is not working then this is most likely the cause. Technicians have been assigned and will be dispatched today. No time frames provided by our wholesale provider as yet but we'll keep an eye on it and update where we can. Apologies for the inconvenience.

UPDATE 10AM Technicians arrived onsite and have identified the fault location. They have provided an estimated repair time of 11:30AM

UPDATE 11AM Technicians have made the repairs and full service has been restored. If your connection is still having troubles however, make sure to give your router a power cycle. Still having problems? Feel free to give us a call on 0800 484 363 :)